Privacy Policy

I. Introduction

Pacifica Counseling & Psychiatry (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide through our website and related online services (collectively, the “Services”).

Our website is managed and maintained by Elucidate Media, a marketing and website management agency that assists in ensuring site functionality, performance, and compliance with industry standards.

By using our website, you consent to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

II. Information We Collect

We collect limited information to provide you with a secure and effective online experience.

A. Information You Provide Voluntarily

When you contact us through our website or request an appointment, you may provide:

Your name
Email address
Phone number
Message or inquiry details

Please do not include any personal health information (PHI) or clinical details in online forms. Once contact is made, any sensitive information will be handled through secure, HIPAA-compliant systems.

B. Information Automatically Collected

When you visit our website, we may automatically collect certain technical data such as:

Your IP address and general location
Browser type and device information
Pages viewed and time spent on the site
Referral source (how you found our website)

This data helps us understand website performance and user behavior so we can improve our Services.

C. Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience. Cookies are small data files stored on your browser to remember preferences or analyze traffic patterns.

We may use third-party analytics tools, such as Google Analytics, which collect anonymized, non-identifiable data. You can disable cookies in your browser settings if preferred.

III. How We Use Information

We use collected information solely to:

Respond to inquiries and schedule consultations.
Improve website functionality, accessibility, and user experience.
Communicate with you about requested information or updates.
Ensure compliance with applicable laws and ethical standards.

We do not sell, rent, or share personal information for marketing purposes.

IV. Data Protection and Security

Pacifica Counseling & Psychiatry and Elucidate Media take reasonable administrative, technical, and physical measures to safeguard your data. These include:

SSL encryption on all contact forms.
Secure servers with firewall protection.
Restricted administrative access.

While we take steps to protect your information, no electronic transmission or storage method can guarantee 100% security.

V. HIPAA Compliance

Pacifica Counseling & Psychiatry complies with the Health Insurance Portability and Accountability Act (HIPAA). Our website is intended for general informational purposes only and is not a platform for sharing protected health information (PHI). Any PHI exchanged between clients and providers occurs through secure, HIPAA-compliant systems and communication channels, not through this website.

VI. Third-Party Links

Our website may contain links to external websites or resources that are not controlled by Pacifica Counseling & Psychiatry or Elucidate Media. We are not responsible for the content or privacy practices of third-party sites.

VII. Data Retention

We retain non-sensitive information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. You may request deletion of your contact information at any time by contacting us directly.

VIII. Your Rights

You have the right to:

Request access to your personal information.
Request correction or deletion of your data.
Withdraw consent to communication at any time.

To exercise these rights, please contact us using the information provided below.

IX. Children’s Privacy

Our website is intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it immediately.

X. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be reflected on this page with a revised “Effective Date.” We encourage users to review this page regularly for updates.

XI. Limitation of Liability & Governing Law

While we take reasonable measures to protect your data, Pacifica Counseling & Psychiatry and Elucidate Media are not liable for any unauthorized access, disclosure, or data loss beyond our control.

This Privacy Policy and any disputes arising from it are governed by the laws of the State of Georgia, without regard to conflict of law principles. By using this website, you agree to submit to the exclusive jurisdiction of courts located in Georgia.